The full answer to your question is below. We’ve written comprehensive, step-by-step guides to the toughest American Airlines customer service issues. How do I pay for a canceled American Airlines flight? There are many airlines that carry an American Airlines phone number. You may or may not be removed from the flight. If an extra flight is not available on time, the airline pays. First read American Airlines Special Assistance and Disability Policy. American Airlines can request a wheelchair online or by contacting customer service.